MSP TLDR #17 - Pia Joins Pax8, Kaseya AI Innovations, and Lenovo 360 Updates

The Pia AI-led help desk automation platform can now be bought directly through the Pax8 Marketplace

The integration allows partners to automate over 100 common ticket types and routine workflows within their existing PSA

Kaseya has introduced visual AI to Datto BCDR solutions to improve screenshot verification accuracy to 99.9 percent

The update aims to save technicians over eight hours of manual labor per month by reducing false positives in backup reports

A new agentless Hyper-V backup solution and a unified Entra ID restoration workflow will also launch later this year

Bitdefender is offering a 45-day complimentary assessment to identify hidden risks from unnecessary user access to legitimate system tools

The tool identifies "Living-off-the-Land" risks where attackers use authorized apps like PowerShell to move laterally through a network

MSPs can use these data-driven insights to prioritize hardening efforts and reduce a client's internal attack surface by up to 95 percent

Sherweb has expanded its cloud marketplace to include Veeam Data Cloud for protecting Microsoft 365 and Salesforce workloads

The solution provides a fully managed SaaS-based platform that removes the need for MSPs to maintain their own backup infrastructure

Lenovo is streamlining its partner tiers and expanding the 360 for MSPs program into the UK, Ireland, and other global markets

A new framework called Lenovo 360 for Services will launch on April 13 to help partners transition toward higher-margin recurring revenue

Freshworks has integrated automated infrastructure discovery and dependency mapping directly into the Freshservice ITAM module

The update allows IT teams to visualize how hardware and cloud resources support specific business functions in real time